TakeAndJamYour practice companion
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TAKEANDJAM / Help & Support

Need a hand with your practice?

Sheet music management · Numbered notation recognition & editing · Local processing & privacy

Are local features paid or account-gated?

All local features are free, with no registration. Sheet management, numbered notation recognition and editing, and local practice and processing once resources are ready are not unlocked by tipping. Tips are optional support.

Does local processing need a cloud service?

Recordings, scores and recognition/editing results are primarily stored on your device. Tuning, analysis, separation and numbered notation recognition do not upload that content for cloud processing. URL downloads, separation model and runtime downloads, and store features such as tips and ratings use the relevant network services.

Can I organize and recognize a whole score book?

The sheet library supports multiple photos, PDFs, multi-page reading, songbooks, tags and search. Recognition currently works on a single numbered notation image; multi-page import is not whole-book batch recognition. Check notes, durations, lyrics and chords against the original after recognition.

Which devices are supported?

Android · Available on Google Play; two website APK editions · 0.4.27 · Mainland China and International editions share local music features, with different payment channels. Android 8.0+, ARM64 phones only.

iOS / iPadOS · Available on the App Store · Download from the App Store. iOS / iPadOS 17+.

HarmonyOS · Available on Huawei AppGallery · HarmonyOS 5+ · Current version 1.0.5. Download 练琴搭子 (TakeAndJam) from Huawei AppGallery. Features depend on the current store release.

Do I need an account or a constant connection?

Your recordings, scores and edits stay on your own device. Tuning, analysis, separation and numbered notation recognition run locally, without sending your music or score images to the cloud for processing.

URL imports download over the internet. Some platforms first download separation models and runtime resources from our website. Tips, ratings and other store features use their respective network services.

Why is the tuner unresponsive or unstable?

Allow microphone access in system settings, close other microphone apps and play one string at a time near the device in a quiet place. Let the note ring naturally. Check the instrument, tuning and reference pitch; results depend on the device, environment and playing.

How do I practise a short section?

Import or record a song in My Music, open the player and set a section loop. Adjust speed and pitch as needed. Editing saves a copy; keep a separate backup of important originals.

Do separation and score recognition upload files?

No. Processing runs on your device without uploading music or score images to us. Some versions first need model downloads and enough free storage. Results can take time and may be inaccurate; use the screen's cancel or retry options.

Why did a link import fail?

Check that it is a reachable, valid song, playlist or direct download link, and that network and storage are available. Do not bypass certificate checks for an untrusted source. Do not include passwords, tokens or private-access links in feedback.

Where are recordings, scores and companions stored?

Mainly on your device, without account-based cloud sync. Recently Deleted differs from permanent deletion. Uninstalling or clearing data may also remove music, installation credentials and support records. Manage exports and system backups separately.

Do tips renew? Can I support by sharing?

Tips never renew. They are voluntary one-time purchases, with available methods and prices on the payment screen. You can also use the sharing option. Companions and daily notes are local thank-you content, not real-person chat, coaching or an artist endorsement.

What if I paid but did not receive the thank-you content?

Do not pay again straight away. Keep the order number, reconnect and reopen the app or check unfinished orders as prompted. Completed consumable tips and companions are not guaranteed to return after reinstalling or changing devices. Restore Purchases does not mean restoring all historical support.

How do I request a refund or report a problem?

Use the App Store or Google Play process for store purchases. Email yizhi401@126.com for Alipay orders, with the order number and issue. We reply to support and privacy requests within 15 working days. Include device, system, app version and reproduction steps, with personal details redacted.

Still need help?

Email your device model, system and app versions, steps and error message. We reply within 15 working days of receiving a request. Redact personal information in screenshots; do not send payment passwords, full purchase credentials or unrelated private recordings.

Bug feedback ↗

yizhi401@126.com